Shipping Policy
Last updated: 11 August 2026
1. Order processing
Orders are picked, packed and handed to the carrier within 1 to 2 business days of payment confirmation. Orders placed at the weekend or on a public holiday are processed the next business day.
You receive an email with your tracking number as soon as the parcel leaves our warehouse.
2. Delivery times and rates
| Destination | Method | Estimated time | Rate |
|---|---|---|---|
| United States | Standard | 5–8 business days | $5.95 — free over $60 |
| United States | Express | 2–3 business days | $14.95 |
| Canada & Europe | Standard | 6–12 business days | $9.95 — free over $90 |
| Rest of the world | Standard | 10–18 business days | $14.95 |
Canada & Europe zone: Canada, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.
Times shown are estimates in business days from dispatch, excluding the processing time. They may be longer during peak periods or where a logistics issue is outside our control.
3. Tracking your order
A tracking link is emailed to you. Tracking can take 24 to 48 hours to activate after the carrier collects the parcel. You can also track your order from your customer account.
4. Customs duties and import taxes
For deliveries outside the United States, customs duties, taxes or clearance fees may be charged by the authorities in the destination country. These charges are the recipient's responsibility and are not included in the price shown or in the shipping cost. We recommend checking with your local customs authority before ordering.
5. Delivery address
It is your responsibility to check the address you enter at checkout. We cannot be held responsible for a parcel delivered to an incomplete or incorrect address. If you spot a mistake, contact us immediately at support@celistinashop.com — we can change the address as long as the parcel has not shipped.
6. Lost, delayed or damaged parcels
If your parcel has not arrived 10 business days after the end of the estimated window, contact us. We open an investigation with the carrier and, if the parcel is declared lost, we offer either a replacement or a full refund.
If a parcel arrives damaged, send us photos of the parcel and the product within 7 days.
7. Split shipments
An order with several items may ship in more than one parcel at no extra cost. You will receive a separate tracking number for each shipment.
8. Contact us
For any shipping question: support@celistinashop.com, Monday to Friday, 9am to 6pm CET. We reply within 24 to 48 business hours.